The agreement, in plain English.

Last updated 11 September 2026. These terms apply between Syntra Health Analytics (“Syntra”, “we”) and the business that subscribes (“you”).

1. What the service is

Syntra is software for surgical device distributorships: logging cases, computing commissions, chasing purchase orders, and reporting on both. We provide it over the internet as a subscription. We do not provide medical, legal, accounting or tax advice, and the figures Syntra produces are a reflection of the data you enter — you remain responsible for your own books and filings.

2. Your account

You are responsible for who you invite into your workspace, the role you give them, and keeping sign-in credentials secure. Tell us promptly if you believe an account has been compromised. Each person who signs in must have their own account — shared logins make the activity log meaningless, which harms you more than us.

3. Your data

Your data stays yours. You grant us only the permission needed to run the service for you: to store your records, process them to produce the screens and reports you asked for, and back them up. We do not sell your data, and we do not use one customer's book to market to, or benchmark for, another.

You agree not to put protected health information into Syntra. There is no patient field, and the importer actively refuses patient-identifying columns — but the obligation not to type PHI into a free-text note is yours.

Deletion, export and retention are described on the privacy page.

4. Fees and billing

• Subscriptions are billed in advance through Stripe, monthly or annually, at the price quoted to you when you sign up.
• A plan includes a set number of user seats. Additional seats are charged at the per-seat price shown in your billing screen at the time you add them.
• Where a free trial is offered, it converts to a paid subscription at the end of the trial unless you cancel before then.
• You can cancel at any time from the billing screen. Cancellation stops future charges and your workspace stays available until the end of the period you have already paid for.
• We do not automatically refund part-periods, but we are reasonable people — if something has gone wrong, write to us.
• We may change prices with at least 30 days' notice before your next renewal.

5. Acceptable use

Do not use Syntra to break the law, to store data you have no right to store, to attack or probe the service in ways that affect other customers, to resell access, or to attempt to reach another customer's workspace. We may suspend an account that is causing harm, and will tell you why.

6. Availability and support

We work to keep Syntra available and quick, and we watch it. We do not currently offer a contractual uptime guarantee or a service credit scheme, and there will be occasional maintenance. Support is by email at hello@syntrahealthanalytics.com; we aim to reply within one business day.

7. Changes to the service

We improve the product continuously. If we remove something you depend on, or change these terms in a way that matters to you, we will tell you by email before it takes effect.

8. Ending the agreement

You may stop using Syntra whenever you like. We may end the agreement if fees go unpaid or these terms are seriously breached — with notice and a chance to put it right, except where the breach is causing immediate harm. When the agreement ends, ask us and we will delete your workspace.

9. Warranties and liability

Syntra is provided as it is. To the extent the law allows, we exclude implied warranties, and our total liability arising out of the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost profits or lost commission. Nothing here limits liability that cannot be limited by law.

10. Governing law

These terms are governed by the laws of the State of Texas, USA, and the courts of Texas have exclusive jurisdiction.

11. Contact

hello@syntrahealthanalytics.com

These terms are written to be clear and honest about how the service actually works. They are not legal advice, and they have not been reviewed by an attorney.